Privacy Policy

Information We Collect

We collect information you provide directly to us when creating an account, using our services, or contacting our support team. This includes your name, email address, company details, and payment information when you subscribe to our services.

Our platform automatically collects certain technical information about your device and how you interact with our services. We track usage patterns, feature utilization, and system performance to improve our business automation tools.

• Account registration information including name, email, and business details
• Payment and billing information processed through secure third-party providers
• Usage data and analytics about how you interact with our platform
• Technical information such as IP address, browser type, and device identifiers
• Communication records when you contact our support team
• Business workflow data that you input into our automation systems

How We Use Your Information

Your information helps us provide and improve our business automation services. We use your data to process your account registration, handle billing, provide technical support, and send important service updates about your account.

We analyze usage patterns to understand which features work best and identify areas for improvement. This helps us develop better automation tools and create more effective workflows for all users.

• Providing access to our business automation platform and processing your requests
• Managing your account, processing payments, and handling billing inquiries
• Sending important service notifications and security updates
• Improving our platform through usage analysis and feature development
• Providing customer support and responding to your questions
• Ensuring platform security and preventing unauthorized access

We may send you educational content about business automation best practices, but you can opt out of marketing communications at any time while still receiving essential service notifications.

Information Sharing and Disclosure

polerithyros does not sell your personal information to third parties. We only share your information in specific circumstances that support our service delivery or comply with legal requirements.

We work with trusted service providers who help us operate our platform, including cloud hosting providers, payment processors, and email service providers. These partners are contractually required to protect your information and can only use it for the specific services they provide to us.

• Service providers who help us operate our platform and process payments
• Legal authorities when required by law or to protect our rights and safety
• Business partners only with your explicit consent for specific integrations
• Professional advisors such as lawyers and accountants under confidentiality agreements

Data Security and Protection

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our platform uses industry-standard encryption for data transmission and storage.

All employee access to user data is restricted and monitored. We regularly update our security protocols and conduct security assessments to maintain the highest protection standards for your business information.

• SSL/TLS encryption for all data transmission between your device and our servers
• Advanced encryption standards for data storage in our secure cloud infrastructure
• Multi-factor authentication options to protect your account access
• Regular security audits and vulnerability assessments
• Strict access controls limiting employee access to user data
• Automated backup systems with encrypted storage

While we maintain robust security measures, no system is completely immune to threats. We continuously monitor for security incidents and will notify affected users promptly if a breach occurs that could impact their personal information.

Your Privacy Rights Under Australian Law

As an Australian-based company, polerithyros complies with the Privacy Act 1988 and Australian Privacy Principles. You have specific rights regarding your personal information that we're committed to respecting and facilitating.

You can request access to the personal information we hold about you, ask us to correct inaccurate information, or request deletion of your data in certain circumstances. We provide easy-to-use tools in your account settings to manage most of these requests.

• Right to access your personal information and understand how we use it
• Right to request correction of inaccurate or incomplete information
• Right to request deletion of your personal information in certain circumstances
• Right to restrict processing of your information for specific purposes
• Right to data portability - export your data in a standard format
• Right to lodge complaints with the Office of the Australian Information Commissioner

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained while your account remains active and for a reasonable period afterward.

When you close your account, we begin the deletion process for your personal information. Some information may be retained longer for legitimate business purposes such as fraud prevention or legal compliance, but we minimize retention periods whenever possible.

• Active account data is retained throughout your subscription period
• Closed account data is deleted within 90 days unless legal obligations require longer retention
• Billing records are retained for seven years to comply with Australian tax requirements
• Support communications are retained for two years for service improvement
• Security logs and fraud prevention data may be retained up to five years

You can request immediate deletion of your account and associated data by contacting our support team. We'll confirm the deletion timeline and any information that must be retained for legal compliance.

International Data Transfers

polerithyros primarily stores and processes your data within Australia using Australian-based cloud infrastructure providers. However, some of our service providers may process data internationally as part of providing services to us.

When international transfers occur, we ensure appropriate safeguards are in place to protect your information. We only work with providers who demonstrate adequate privacy protections and comply with international data transfer requirements.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to provide functionality, analyze usage, and improve user experience. Essential cookies are necessary for the platform to function properly, while analytics cookies help us understand how users interact with our features.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit some platform functionality, but won't prevent you from using core business automation features.

• Essential cookies for login, security, and basic platform functionality
• Analytics cookies to understand feature usage and improve user experience
• Preference cookies to remember your settings and customizations
• Security cookies to detect suspicious activity and protect your account

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform before they take effect.

Minor updates that don't materially change how we handle your information may be implemented with updated posting dates. We encourage you to review this policy periodically to stay informed about how we protect your information.